Refund & Return Policy

1. Our Commitment

We want you to be happy with your purchase. If something goes wrong, we will work with you to make it right. Please read this policy carefully before placing an order.

2. Return Window

You may request a return or refund within 14 days of receiving your order. After 14 days, we are unable to guarantee a resolution.

EU consumers have the right to withdraw from a distance purchase within 14 days of delivery without giving a reason, in accordance with the EU Consumer Rights Directive.

3. Eligible Reasons for Return / Refund

• Item arrived damaged or defective
• Item is significantly different from the product description
• Wrong item received
• Item never arrived (after the estimated delivery window has passed)
• EU 14-day withdrawal right (item must be unused and in original packaging)

4. Non-Eligible Returns

• Change of mind (outside the 14-day EU withdrawal period)
• Items returned without prior approval
• Damage caused by misuse or improper handling by the buyer
• Perishable, personalised, or hygiene-sensitive items (underwear, earrings, etc.)

5. How to Request a Return or Refund

1. Email us at info@nextwobuy.com with your order number and reason.
2. Attach photos or video of the item if it is damaged, defective, or incorrect.
3. We will respond within 3 business days with instructions.
4. Do not ship anything back without our written approval — unauthorised returns may not be processed.

6. Return Shipping

Because our products are shipped directly from suppliers (AliExpress), return logistics vary by case:

• For defective or wrong items, we will cover return shipping costs or offer a replacement/full refund without requiring a return.
• For EU right-of-withdrawal returns, return shipping costs are the buyer's responsibility unless otherwise agreed.

7. Refunds

• Approved refunds are processed via Stripe back to your original payment method.
• Refunds typically appear within 5–10 business days depending on your bank.
• We will notify you by email once the refund has been issued.

8. Late or Missing Packages

Estimated delivery is 7–30 business days. If your order has not arrived after 45 days from the order date, contact us and we will investigate with the supplier and issue a refund or replacement if the package is confirmed lost.

9. Contact

For any return or refund queries, email info@nextwobuy.com with your order number. We aim to resolve all issues fairly and promptly.